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Top 7 Ecommerce App Development Trends to Consider in the COVID-19 Era

by Melanie Peterson

The year 2020 has truly transformed the shopping behavior of customers. As the whole world is under the grip of coronavirus, people prefer to shop online than to risk their lives going outside to buy something or the other. Temporary lockdowns and social distancing norms have led to increased online shopping and bulk-buying. From small to large-scale retail stores, many have shifted their businesses online to turn this adverse situation into an opportunity. COVID-19 has increased the popularity of eCommerce app development services to a great extent amongst retailers and merchants. There have also been significant changes in the shopping behavior, choice of products, and purchase intervals leading to the emergence of many new trends for an eCommerce app development company. This blog post describes the top eCommerce app development trends to consider during and post-COVID-19 era.

Best Post-COVID Ecommerce App Development Trends 

The coronavirus has significantly transformed our lifestyle, the way we work, and our shopping habits. Therefore, eCommerce business owners need to refine their business strategies to ensure business continuity during and after this global pandemic. As the eCommerce industry is undergoing a significant shift in 2021, businesses need to adopt the latest eCommerce app development trends to survive in the changing digital landscape. 

1. Zero-contact Payments

Ensuring zero-payment is one of the most effective ways to survive during the current scenario. As many shoppers do not want to visit retail stores, eCommerce businesses need to adopt contactless payments and deliveries. 

As most of the customers are shopping online through their smartphones, an eCommerce mobile app development company can integrate digital wallets or standard payment gateway options to help customers make fast, safe, and secure online payments. 

2. Contactless Delivery

Contactless delivery is common in the food industry. As people are staying indoors due to the ongoing coronavirus pandemic, they have started opting for online food order and delivery services to stay safe and healthy. The food and restaurant businesses are now shifting their services online to survive in the changing market. The contactless delivery concept is more likely to continue to increase sales while ensuring the safety of the customers.

Restaurants can invest in an eCommerce app development company to create their own online delivery system to run their business effectively, drive more sales and keep their employees motivated.

3. Voice search-based Ecommerce Sales

Since COVID-19 lockdown has kept people in their homes most of the time, this situation has led to numerous opportunities for them to purchase products or services through voice search using voice assistants like Amazon Alexa, Apple Siri, or Google Assistant.

As organizations are moving towards work from home, there are a lot of opportunities for eCommerce businesses to embrace this technology. Every eCommerce business owner should start optimizing their businesses for voice-based searches to stay ahead in the competition.

4. AR-enabled Ecommerce Sales

The COVID-19 pandemic has made people realize the importance of Augmented Reality in eCommerce. The temporary lockdowns have shifted the focus of customers to an AR-based shopping experience. Many eCommerce businesses are leveraging the benefits of AR technology to enhance the shopping experience of the customers. 

Every eCommerce app development company must incorporate AR technology into eCommerce apps to help businesses deliver enhanced shopping experiences to their customers.

5. The Rise of Mobile Shopping

Ecommerce mobile apps are the greatest drivers of the eCommerce industry. Mobile shopping continues to be on the list of eCommerce app development trends as more and more people prefer to shop online through smartphones or other mobile gadgets.

Moreover, the coronavirus pandemic has accelerated mobile shopping by leaps and bounds compelling businesses to invest in an eCommerce mobile app development company. An eCommerce mobile app can deliver a seamless and hassle-free shopping experience as customers can make purchases on the go. 

6. Excellent Customer Service with Chatbots

Chatbots have truly transformed and elevated the level of customer service in the eCommerce industry. Live chat or chatbots benefit both businesses and customers. These smart solutions are capable of giving accurate responses to the queries of customers, thus enhancing your customer service.

As more and more people are shopping online or approaching customer support services for any queries and concerns, chatbots can prove to be the best ally of customer support teams during the ongoing global pandemic. Since chatbots are a well-established eCommerce app development trend to date, an eCommerce mobile app development company can incorporate this technology into eCommerce applications and help businesses stay ahead in the competition.

7. Focus on Local Shopping

The global pandemic has made us realize the importance of local shopping. Customers are now searching for products and services within their local regions. Local shopping not only increases the value of your community but also boosts the local economy and supports local jobs. Ecommerce businesses can leverage this opportunity to support locals during COVID times. Becoming more involved in local community activities and needs can help businesses earn goodwill and drive more sales. 

Wrapping Up

So, these are the top eCommerce app development trends that are going to rule the eCommerce world in 2021. The eCommerce industry has undergone a lot of transformation over the past few years, but the COVID-19 pandemic has changed it like never before. While many retail businesses were gradually shifting online, the COVID-19 pandemic has been a wake-up call for them to adopt digital transformation into their businesses as early as possible. eCommerce app development company 

The aforementioned eCommerce trends will help prepare for the future and stay ahead in the market competition. An can incorporate these trends in its eCommerce development strategy and services for better solutions.

For building a successful eCommerce application, you need to make smart decisions. You can approach a professional eCommerce developer who can help you leverage the benefits of the above-mentioned eCommerce trends. The developer will integrate the latest eCommerce trends and technologies in your eCommerce applications or websites to give you a competitive edge in the market.

So, keep an eye on the latest trends and technologies and make the most out of this year to boost your eCommerce business growth and revenue.

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