Suppose you’ve decided to upgrade your office infrastructure or switch to more advanced technologies in order to serve your customers better and, eventually, grow your business. In that case, you must also be considering what technology or system will replace the existing phone system.
Besides, if you are familiar with modern phone systems, you must be aware of the modern hosted PBX system, and it is very likely that it is on your shortlist too.
If it doesn’t, don’t worry. Because we are certain that by the end of this article, you will be convinced enough to replace your traditional phone system only with the most advanced and fastest-growing phone system technology–cloud-hosted PBX service.
But, to understand why we are recommending cloud-hosted PBX systems so enthusiastically, read the 7 reasons or benefits of hosted PBX discussed below. But first, let us understand what exactly a hosted PBX system is.
What is a Hosted PBX System?
A Hosted PBX (Private Branch Exchange) is a cloud-based, virtual PBX phone system that provides secured, efficient phone service for a business or organization via your Internet connection rather than a privately managed call controller or the server that you own and manage yourself.
Furthermore, a hosted PBX outsources your phone and communications infrastructure to a reliable VoIP provider, and each phone is replaced with a VoIP desk phone instead of individual phone extensions.
Now, let’s take a look at the 7 reasons why you should pick hosted PBX over other phone systems.
7 Reasons Why a Hosted PBX Provider Service Is a Better Option
The 7 factors listed below demonstrate why hosted PBX is superior to any other phone solution.
1. Simple and Quick Installation
In today’s fast-paced world, time is indeed money. You can’t afford to spend days or weeks installing a single phone line, which is what used to happen in a traditional PBX system. But compared to traditional PBX systems, cloud-based PBX systems are relatively rapid and simple to implement.
Since hosted PBX is entirely software-based, adding 20-30 additional lines usually takes just a few minutes. Moreover, you also save time on server maintenance and equipment updates because the service provider typically has a team of dedicated experts working 24X7 to ensure you don’t have any downtime.
2. Unbeatable Mobility
A flexible phone system is essential in today’s fast-changing workplace environment and to satisfy unexpected requirements. Cloud-hosted PBX systems meet this demand to a large extent. You can use your VoIP phone, a Smartphone with VoIP software, or a desktop PC to connect to a PBX-hosted system from anywhere in the world.
Furthermore, when you use a hosted PBX system, you can personalize your phone system to meet your specific business requirements. This increased flexibility will also improve your reachability to customers by enabling you to receive calls from the office as well as a remote site. Ultimately, this will also improve the customer experience and brand image.
3. Exceptional Scalability
No business can operate on the same scale forever. Expansion and contraction are two constants in business. As a result, your phone system must be scalable. Both scenarios– paying money for underutilized resources or waiting days to add additional resources, are undesirable for any business.
However, when you use a cloud hosted PBX system, this is not the case. With a cloud-based phone system, you can easily modify and scale your resources to meet business needs. For example, you can begin with a limited number of phone lines and gradually increase them as your business grows.
4. High-Quality Voice Calls
No one can deny that the quality of voice communications has considerably improved in recent years. The primary reason for this is modern technologies such as cloud-hosted phone systems. Additionally, improved Quality of Service (QoS) schemes, higher compression rates, and faster internet connections have also played a significant role in improving voice communication via the internet.
Also, during the VoIP phone system installation, hosted PBX providers do several tests to assess the quality of your internet connection to offer the best VoIP solution for your location. Moreover, many hosted PBX service providers now provide dedicated Fiber Broadband, 4G, or ADSL networks for hosted PBX phone systems, ensuring great call quality.
5. Unparalleled Security
When it comes to communication, the system must be highly secure in order to protect the privacy of the users and the information they exchange. Fortunately, when it comes to privacy, cloud-hosted PBX systems surpass traditional PBX.
You don’t have to be concerned about the security of a VoIP phone system when you use it. Because the security of a VoIP system is the responsibility of the service provider. The service provider will manage all software upgrades, firewalls, security patches, and other security aspects.
6. Real-time Monitoring & Report Analysis
You’ve probably heard of the phrase, “A wrong decision made at the right time is better than a right decision made at the wrong time.” This concept is very much applied in business as well. However, to make timely decisions, you will certainly need real-time data.
Using a cloud-hosted PBX system, you may obtain real-time data and monitor all ongoing operations in your PBX, including ongoing or missed calls, active or available agents, call rates, and so on. These data will greatly assist you in making informed decisions at the right time.
The reporting tool collects data and organizes, analyses, and presents it in various statistical forms such as pie charts, bar charts, and other graphs that make analysis easier to understand.
Above all, the most significant advantage of cloud hosted PBX is cost savings. The hosted PBX system is cost-effective for various reasons, including the fact that, unlike traditional PBX systems, you do not need to invest in sophisticated hardware when using a cloud-hosted PBX solution.
Furthermore, you only have to pay for the services that you need or use. Additionally, Cloud Hosted PBX is not geographically constrained, which might result in substantial savings for enterprises such as call centers that handle a high volume of long-distance calls.
Also, the cost is typically shared across thousands of users, resulting in a substantially lower per-unit usage/subscription cost for the customer when compared to the cost of fixed lines. For all of these reasons, cloud-hosted PBX is far less expensive than traditional PBX solutions.
We are sure that after reading all of these 7 benefits of cloud-hosted PBX, you will understand why we are advocating choosing hosted PBX above any other phone system. In every way – scalability, cost, security, or data analysis – hosted PBX exceeds all other phone systems.
Bottom-line: If you are upgrading your office infrastructure or opening a new office, a hosted PBX system should be at the top of your list for communication setup. Its major advantages, including ease of installation, scalability, cost, mobility, call quality, and unrivaled security, are compelling reasons to choose it over other phone systems. Furthermore, the hosted PBX will also empower you to conduct business from any location and provide timely assistance to your consumers.